Delayed claim

I write to you out of frustration caused by a lengthy and convoluted claim process with Old Mutual. I initially submitted my claim with Old Mutual to partially preserve and partially pay out my pension on 26 February 2026.

To date, I have not received a conclusive response from Old Mutual support consultants regarding the status of my claim. Whenever I call, a new reason for the delay is given and I am sent from pillar to post. I still have not been told why I am waiting.

I never receive assistance from someone who can help me with the claim and provide proper clarity on its status? I should not have to wait this long to be provided all the required information or for the claim to pay out.

The process is si frustrating.