Delayed claim

The claims department is pathetic and ***********

I have submitted a late claim on behalf of my late father however I had to go pillar to post with regards to claiming funds. I submitted the claim on 18/02/2019 and was told it will be processed within 5 working days, till today they're still processing and to make things worse when I call the claims department I hold for a good 30+ minutes to no answer

I am highly disappointed