JN
JOSEPH N
1 reviews | Active since Feb 2012
10 Dec 2020, 21:16
Delayed and Poor Service
I have app**** for a loan with Old Mutual Finance. I had forwarded all the documents as requested yet you want to confirm if everything is OK. As I have explained to the advisor that I am paying both for Letsatsi Finance and Atlas Finance through a debt collection agency and that the reference number is different from the creditors.
Why is so difficult just to finance me and I have been waiting now for more than 48 hours for an answer or feedback. You have all the documents why don't you just email me the agreement to sign.
I never knew that Old Mutual service is so delayed.
I am expecting an answer before end of business tomorrow, the 11/12/2020
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Old Mutual's replyOfficial
11 Dec 2020, 10:59 Dear joseph
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Best regards,
Old Mutual's reply11 Dec 2020, 10:59
Official
Dear joseph
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Best regards,