M
Moloi
1 reviews | Active since May 2025
26 May 2025, 09:56
Delay with withdrawal
I have submitted my withdrawal on the 5th of May and also submitted outstanding documents on the 10th of May But still I haven’t got paid, I have done follow up 4 times with no luck 🍀 So I think the policy says withdrawal takes up to 9 days And here I am not paid on the 26 of May I am so disappointed, I want to use the money for university registration. So now I can’t register because of all this delays Please fix this
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Old Mutual's replyOfficial
26 May 2025, 09:58Good day Moloi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply26 May 2025, 09:58
Official
Good day Moloi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,