Delay on payment of my oolicy

I am so dissapinted on old mutual i submited a claim a werk and a half ago for my grandmas funeral as it is i owe the mortury because funeral was on saterday. I dont know how many times i went to the branch to submit the same documents,when i get home during this painful time ill recieve sms to submit and go back to this day still nothing same as call centrr, i used to be impressed with this company but now ther service is poor, i must say one thing Mr Johan in old mutual kroonstad was helpful ,but i see his attempts where also not successful...again ibhave to ask for time of to visit a branch because i have to pay the mortuary..am so angry right now