Delay of the claim

Good day .

My name is Reagile and I am writing this on behalf of my dad (Thabisho Nyama ID ***), which is the executor of my late mother's policy at old mutual (policy number ***9).

We made a claim almost 4 years ago from my mothers policy since all of us are above 25 . We came to know about this policy late in our lives ,and therefore decided to claim it . We encountered a lot of issues due to our old letter of authority but that got resolved as the bank received the confirmation from masters . The late estate account is opened however it might close due to no active transactions on the account .

I called old mutual customer services two weeks ago and got transferred to the estate department and I was told that the funds we transferred to the account but we have not received anything to date .

Can we urgently get assisted with this issue because all the documents were submitted but there is so much delays from side ,which is unfair and unacceptable .