PV
Philisa V
1 reviews | Active since Aug 2021
16 Apr 2025, 17:39
Delay in Superfund Claim Payout
It has been a few since submitting my withdrawal and this passed Saturday I received an sms confirming that the disinvestment is completed and a SARS directive is required. When I called to follow up on the SARS directive I was informed it takes a few days. It is now Wednesday and still no confirmation of the directive by Old Mutual or estimate in respect of when I will receive the payout. Very frustrating how slow the process is. At this rate April will come and go without me receiving the funds.
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Replies (3)
Old Mutual's replyOfficial
16 Apr 2025, 17:51Good day Philisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Apr 2025, 17:51
Official
Good day Philisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
PV
Philisa V's updateReviewer Update
21 Apr 2025, 07:30Good day,
My investment has now decreased by over R10 000 in light of your delay, which also does not make sense considering I was told disinvestment was completed. If that is the why is there a change? So on top of the fact that you have delayed my claim, you have delayed it so much its value decreased tremendously!
My investment has now decreased by over R10 000 in light of your delay, which also does not make sense considering I was told disinvestment was completed. If that is the why is there a change? So on top of the fact that you have delayed my claim, you have delayed it so much its value decreased tremendously!
PV
Philisa V's update21 Apr 2025, 07:30
Reviewer Update
Good day,
My investment has now decreased by over R10 000 in light of your delay, which also does not make sense considering I was told disinvestment was completed. If that is the why is there a change? So on top of the fact that you have delayed my claim, you have delayed it so much its value decreased tremendously!
My investment has now decreased by over R10 000 in light of your delay, which also does not make sense considering I was told disinvestment was completed. If that is the why is there a change? So on top of the fact that you have delayed my claim, you have delayed it so much its value decreased tremendously!
Old Mutual's replyOfficial
21 Apr 2025, 09:25Good day Philisa,
Thank you for bringing this to our attention. We understand how concerning this must be. We’ll have our team look into your matter and provide you with feedback.
Kind regards
Old Mutual Complaints Management
Thank you for bringing this to our attention. We understand how concerning this must be. We’ll have our team look into your matter and provide you with feedback.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Apr 2025, 09:25
Official
Good day Philisa,
Thank you for bringing this to our attention. We understand how concerning this must be. We’ll have our team look into your matter and provide you with feedback.
Kind regards
Old Mutual Complaints Management
Thank you for bringing this to our attention. We understand how concerning this must be. We’ll have our team look into your matter and provide you with feedback.
Kind regards
Old Mutual Complaints Management