Delay in Receiving Reinstatement Form for Lapsed Policy
I need to express my frustration about the delay in getting a reinstatement form for my policy.
I called on December 18, 2023, after my policy lapsed within two weeks of a missed payment. During that call, I was told I'd receive the reinstatement form quickly. Unfortunately, I still haven't gotten it.
This delay is causing me a lot of stress, and I want to fix the situation as soon as possible. I'm asking for your urgent help in sending the reinstatement form and sorting out this issue.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
27 Dec 2023, 08:54Dear Maseabe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Dec 2023, 08:54
Official
Dear Maseabe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
's updateReviewer Update
09 Jan 2024, 10:34Dear Old Mutual
I decided to come back on here because my issue is still not yet fully resolved 7 working days later.
I decided to come back on here because my issue is still not yet fully resolved 7 working days later.
's update09 Jan 2024, 10:34
Reviewer Update
Dear Old Mutual
I decided to come back on here because my issue is still not yet fully resolved 7 working days later.
I decided to come back on here because my issue is still not yet fully resolved 7 working days later.