BM
Bongani M
1 reviews | Active since Oct 2022
07 Oct 2022, 13:05
Delay in processing funeral claim
Good day,
So we submitted a funeral claim on Wednesday and we were advised that the payout would be done between 24-48 hours. There has been no communication whatsoever from Old Mutual. To top it all off, we have called the Old Mutual Group Scheme contact center number *** and after holding on the line for more than 15 minutes to speak to an agent, they would just hang up. This happened more than 3 times.
To say the service we have experienced from Old Mutual is horrible, would be an understatement. What irritates me the most is that there is a funeral to be conducted on Saturday.
Surely this isn't the type of service that the monthly premiums they were debiting is worthy of. On top of losing a parent, we now have to deal with an insurer that can not be reached or fulfil their legal obligation of paying out.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Oct 2022, 13:16 Good day Bongani Mabena
We received your review on the 07 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 07 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Oct 2022, 13:16
Official
Good day Bongani Mabena
We received your review on the 07 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 07 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
BM
Bongani M's updateReviewer Update
07 Oct 2022, 13:49Good day Thabiet,
Thank you for your response.
Please advise a turn around time as well.
Thank you for your response.
Please advise a turn around time as well.
BM
Bongani M's update07 Oct 2022, 13:49
Reviewer Update
Good day Thabiet,
Thank you for your response.
Please advise a turn around time as well.
Thank you for your response.
Please advise a turn around time as well.
Old Mutual's replyOfficial
08 Nov 2022, 09:21Good day Bongani
I refer to your review of 7 October 2022.
I sincerely apologise for the delay in response. We received feedback from our
Claims team that the beneficiary on the policy is deceased. The claim is there for payable to the estate of the policyholder.
In order to finalise the claim, we require the Estate Late bank account in the name of SHERON REFOMONI MASHIYANA. We will proceed with the claim on receipt of the above.
Kind regards
I refer to your review of 7 October 2022.
I sincerely apologise for the delay in response. We received feedback from our
Claims team that the beneficiary on the policy is deceased. The claim is there for payable to the estate of the policyholder.
In order to finalise the claim, we require the Estate Late bank account in the name of SHERON REFOMONI MASHIYANA. We will proceed with the claim on receipt of the above.
Kind regards
Best regards,
Old Mutual's reply08 Nov 2022, 09:21
Official
Good day Bongani
I refer to your review of 7 October 2022.
I sincerely apologise for the delay in response. We received feedback from our
Claims team that the beneficiary on the policy is deceased. The claim is there for payable to the estate of the policyholder.
In order to finalise the claim, we require the Estate Late bank account in the name of SHERON REFOMONI MASHIYANA. We will proceed with the claim on receipt of the above.
Kind regards
I refer to your review of 7 October 2022.
I sincerely apologise for the delay in response. We received feedback from our
Claims team that the beneficiary on the policy is deceased. The claim is there for payable to the estate of the policyholder.
In order to finalise the claim, we require the Estate Late bank account in the name of SHERON REFOMONI MASHIYANA. We will proceed with the claim on receipt of the above.
Kind regards
Best regards,