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LINDA R

1 reviews | Active since Jun 2024

20 Apr 2026, 14:27

Delay in payment.

Delay in the payment of my provident fund, which has now exceeded the stipulated 30-day processing period.According to the information provided, payment was expected to be completed within 30 days. However, as of today, I have not received any funds, nor have I been given a clear explanation for the delay. This situation is causing significant inconvenience and financial strain. I kindly request an urgent update on the status of my payment, including the reason for the delay and a confirmed date of payment!

0
Replies (22)
Old Mutual
Old Mutual's reply20 Apr 2026, 15:24
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards.
Old Mutual Complaints Management
LR
LINDA R's update22 Apr 2026, 08:23
Reviewer Update
Still no update on my Claim!
Old Mutual
Old Mutual's reply22 Apr 2026, 08:40
Official
Dear Linda

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards,
Old Mutual Complaints Management
LR
LINDA R's update23 Apr 2026, 07:08
Reviewer Update
3 days later... and still no update!!!
Old Mutual
Old Mutual's reply23 Apr 2026, 07:31
Official
Dear Linda,

We acknowledge your feedback. Please note that this matter is currently being addressed, and feedback will be shared with you via email.

Kind regards,
Old Mutual Complaints Management
LR
LINDA R's update24 Apr 2026, 10:56
Reviewer Update
The lack of communication and clarity around the status of my claim is unacceptable. As a Member of the Fund, I expect a higher standard of service, transparency, and efficiency. The current situation reflects poorly on your commitment to client service and accountability. This complaint was logged on Monday the 20th, today is Friday - Still no updates!!! this is unacceptable. or do you only prioritise complaints on social media?! maybe I Should just post my dissatisfaction on Twitter and Facebook. Maybe I will get a prompt response!
Old Mutual
Old Mutual's reply24 Apr 2026, 12:03
Official
Dear Linda,

We acknowledge your feedback. We are urgently following gup on this for you.

Kind Regards,
Old Mutual Complaints Management
LR
LINDA R's update28 Apr 2026, 11:28
Reviewer Update
Despite multiple attempts to follow up, I have not received any meaningful response, update, or resolution on the status of my claim!!! There has been no clear ownership of the matter, no proactive communication, and no indication that my claim is being treated with urgency or priority.
As a client, I expect my claim to be handled with professionalism, transparency, and urgency. At present, this expectation has not been met! And this delay is Old Mutuals Fault. It has passed the 30 days turnaround time. What am I waiting for now?!
Old Mutual
Old Mutual's reply28 Apr 2026, 11:55
Official
Good Day Linda,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
LR
LINDA R's update28 Apr 2026, 12:26
Reviewer Update
You've been saying that from the 20th! Its now the 28th. No one is urgently finalizing my claim and no one is taking accountability
Old Mutual
Old Mutual's reply28 Apr 2026, 12:59
Official
Our team will reach out to you via email.

Thank you.
LR
LINDA R's update28 Apr 2026, 13:02
Reviewer Update
When?!
LR
LINDA R's update28 Apr 2026, 13:21
Reviewer Update
Still waiting!
Old Mutual
Old Mutual's reply28 Apr 2026, 14:15
Official
Dear Linda,

We acknowledge your feedback. Thank you for your patience feedback will be shared.

Kind regards,
Old Mutual Complaints Management
LR
LINDA R's update30 Apr 2026, 10:35
Reviewer Update
10 DAYS LATER STILL NO CALL AND NO URGENCY ON WORKING MY CLAIM.
Old Mutual
Old Mutual's reply01 May 2026, 10:18
Official
Good day Linda R,

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management
LR
LINDA R's update04 May 2026, 11:46
Reviewer Update
????
Old Mutual
Old Mutual's reply05 May 2026, 09:36
Official
Good day Linda R,

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management
LR
LINDA R's update07 May 2026, 13:36
Reviewer Update
Update?!
Old Mutual
Old Mutual's reply07 May 2026, 18:42
Official
Hi Linda

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management
LR
LINDA R's update11 May 2026, 09:53
Reviewer Update
Can I have feedback on my claim that was sent on the 16th of March. Till today I haven't been paid
Old Mutual
Old Mutual's reply11 May 2026, 15:01
Official
Good Day Linda,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management