Delay in paying out of pension

I resigned from my company in January 2015. Old Mutual was notified at the end of March to pay the tax free portion of the fund to myself and the balance to Allan Gray. My insurance broker ensured that all documentation was timeously submitted. I have repeatedly been told, in typical insurance jargon, about \processes"and \""authorisation\"" procedures that are delaying this payment. All I need to see is the money in my account! Is it not amazing"