Delay in paying Gap Cover Claim

I have received unacceptable delays from Old Mutual regarding the settling of a Gap Cover Claim that was submitted on 21 September 2015. <br> <br> The Claim was submitted with all related supporting documents. After numerous calls to follow up on the claim, I was told that the claim has yet to be processed and that a supervisor will contact me...up to date I have had no call from any supervisor. This type of service is unacceptable from a organisation such as Old Mutual.<br>