delay in claim pay out and poor service

Good day, my aunt has a policy with old mutual and she had added her Father (Bethwell Jonas) who died 10 June 2015 in a fire when their house burned while he was sleeping, she then claimed only after they got the death cerificate because it took a while due to iDNA that needed to be done since he was burned beyond recognition. she then submitted her claim on 22 or 23 June 2015. when she claimed she found out that his birthdate details was captured incorrectly when she took out the policy as 01/10/1936 instead of 10/01/1936 . now she is told that old mutual does not want to pay. my aunt has lost her father and she has lost her home because of this fire. after paying for this long for her policies she is told stories after stories. how is this her problem if details were captured incorrectly. she was not able to give her dad a dignified funeral because of old mutual. we need this sorted out asap. please see policy details Policy holder- Nomandla Jonas ,Policy no: 69021p***, her ID No : *** - my number *** - thabiso