DEFINITELY NOT A SERVICE PROVIDER

OLD MUTUAL did not deserve the one star but I had to give it a rating to be able to do my review. My husband passed away 20 months ago and I have been battling for the past 20 months to get his policy paid out. One CANNOT get past the call centre. I have written numerous emails, made loads of phone calls and made contact with a member of staff who either ignored me or requested documentation that had already been sent it. How can an insurance company happily allow members of the public to pay monthly for a policy and then when payout comes around simply refuse to do so. It it DISGUSTING that I, as a new widow should have to beg for a payout that is mine and worse still that I am ignored.