Deeply Disappointed by Old Mutual’s Service

On 1 November 2025, I lost my son, Tumelo. On 3 November, I called Old Mutual to confirm the funeral cover amount, and I was told it was R35,000.00. Based on that information, I made funeral arrangements and took on debt of about R30,000.00, believing I would be reimbursed as stated.

To my shock, on 12 November 2025, I received only R8,700.00. When I queried this, I was told that for children under six years old, only 25% of the cover applies. This crucial information was never mentioned when I called.

Because of this misinformation, I am now in debt and deeply disappointed. I have been a loyal Old Mutual customer for 13 years, paying faithfully every month, only to be misled at the most painful time of my life. The lack of empathy and accountability is unacceptable.

Old Mutual has truly lost my trust — and my business.