CR
Caiphus R
1 reviews | Active since Apr 2018
04 Feb 2025, 09:33
deducted my policy twice
Took funeral policy with them last year they never debited my account on time and i even called them to let them know my position. This month they debited my account twice of which it was too much for me. im earning R3000 a month im not ashamed to share my pay slip with them. how can they deduct R1208.00 meaning they left me cashless and devastated. they take time to answer to my calls and ended up finishing my airtime. is either they refund me or better cancel my policy will go where i can get better service and honesty.
Helpful (0)
Replies (13)0
Replies (13)
Old Mutual's replyOfficial
04 Feb 2025, 09:40Hi Caiphus,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy and premium deductions. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy and premium deductions. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply04 Feb 2025, 09:40
Official
Hi Caiphus,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy and premium deductions. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy and premium deductions. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
CR
Caiphus R's updateReviewer Update
05 Feb 2025, 13:29Old Mutual is ***, im not sorry to say this, im being told that i didnt pay my premiums on time and my bank had insufficient fund while my bank statement shows otherwise, how can i call and remind them to debit my account if there was insufficient funds?
since they are not refunding me i might as well say goodbye to them at least they ****** me of R1200 so poor south Africans must be aware of this ****. i should have checked their ratings here on Hello Peter before.
Happy me... i cancelled my Policy as soon as they told me that they won't refund me with my hard-earned money. OLD MUTUAL SUCKS
since they are not refunding me i might as well say goodbye to them at least they ****** me of R1200 so poor south Africans must be aware of this ****. i should have checked their ratings here on Hello Peter before.
Happy me... i cancelled my Policy as soon as they told me that they won't refund me with my hard-earned money. OLD MUTUAL SUCKS
CR
Caiphus R's update05 Feb 2025, 13:29
Reviewer Update
Old Mutual is ***, im not sorry to say this, im being told that i didnt pay my premiums on time and my bank had insufficient fund while my bank statement shows otherwise, how can i call and remind them to debit my account if there was insufficient funds?
since they are not refunding me i might as well say goodbye to them at least they ****** me of R1200 so poor south Africans must be aware of this ****. i should have checked their ratings here on Hello Peter before.
Happy me... i cancelled my Policy as soon as they told me that they won't refund me with my hard-earned money. OLD MUTUAL SUCKS
since they are not refunding me i might as well say goodbye to them at least they ****** me of R1200 so poor south Africans must be aware of this ****. i should have checked their ratings here on Hello Peter before.
Happy me... i cancelled my Policy as soon as they told me that they won't refund me with my hard-earned money. OLD MUTUAL SUCKS
Old Mutual's replyOfficial
05 Feb 2025, 13:37Good day Caiphus,
We acknowledge your feedback and understand your frustration regarding this matter. As explained in our previous communication, the double deduction covered outstanding premiums to ensure continuous cover on your policy.
We regret that you feel this way and appreciate the time you’ve been with Old Mutual. S
Regards,
Old Mutual Complaints Management
We acknowledge your feedback and understand your frustration regarding this matter. As explained in our previous communication, the double deduction covered outstanding premiums to ensure continuous cover on your policy.
We regret that you feel this way and appreciate the time you’ve been with Old Mutual. S
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Feb 2025, 13:37
Official
Good day Caiphus,
We acknowledge your feedback and understand your frustration regarding this matter. As explained in our previous communication, the double deduction covered outstanding premiums to ensure continuous cover on your policy.
We regret that you feel this way and appreciate the time you’ve been with Old Mutual. S
Regards,
Old Mutual Complaints Management
We acknowledge your feedback and understand your frustration regarding this matter. As explained in our previous communication, the double deduction covered outstanding premiums to ensure continuous cover on your policy.
We regret that you feel this way and appreciate the time you’ve been with Old Mutual. S
Regards,
Old Mutual Complaints Management
CR
Caiphus R's updateReviewer Update
05 Feb 2025, 13:39DONT EVER APPRECIATE ROBBING POOR SOUTH AFRICANS...NEVER!
PLEASE MAKE SURE THAT YOU SEND ME MY CANCELLATION LETTER SO THAT I CAN GO CANCEL DEBI CHECK WITH MY BANK
PLEASE MAKE SURE THAT YOU SEND ME MY CANCELLATION LETTER SO THAT I CAN GO CANCEL DEBI CHECK WITH MY BANK
CR
Caiphus R's update05 Feb 2025, 13:39
Reviewer Update
DONT EVER APPRECIATE ROBBING POOR SOUTH AFRICANS...NEVER!
PLEASE MAKE SURE THAT YOU SEND ME MY CANCELLATION LETTER SO THAT I CAN GO CANCEL DEBI CHECK WITH MY BANK
PLEASE MAKE SURE THAT YOU SEND ME MY CANCELLATION LETTER SO THAT I CAN GO CANCEL DEBI CHECK WITH MY BANK
Old Mutual's replyOfficial
05 Feb 2025, 13:47Good day Caiphus,
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Feb 2025, 13:47
Official
Good day Caiphus,
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
CR
Caiphus R's updateReviewer Update
05 Feb 2025, 14:08You guys emailed me that you won't refund me instead of resolving with me of how can i pay arrears. I budget for my money but for you to debit R1200 From my R3000 salary does not make sense at all. how am i going to pay school fees and transport for my kids? you guys are cruel
CR
Caiphus R's update05 Feb 2025, 14:08
Reviewer Update
You guys emailed me that you won't refund me instead of resolving with me of how can i pay arrears. I budget for my money but for you to debit R1200 From my R3000 salary does not make sense at all. how am i going to pay school fees and transport for my kids? you guys are cruel
Old Mutual's replyOfficial
05 Feb 2025, 14:21Hi Caiphus, we are very sorry to hear of your experience and can assure you that we are following up regarding this matter.
Old Mutual's reply05 Feb 2025, 14:21
Official
Hi Caiphus, we are very sorry to hear of your experience and can assure you that we are following up regarding this matter.
CR
Caiphus R's updateReviewer Update
06 Feb 2025, 11:14 Good day Caiphus
Our records show that the deduction date for policy *** is the 25th of each month.
The debit order was lodged to deduct from November 2024, however, the November 2024 and December 2024 debit orders were returned unpaid due to insufficient funds.
As the monthly premiums were not received when due a double deduction took place in respect of the arrear premiums.
As the double deduction was for arrear premiums to keep the policy in force and ensure that the cover was available in the event of a claim, no refund is payable.
Should you wish to cancel the policy, please provide us with a signed instruction which includes your ID number, policy number, full name and that you would like to cancel the policy. We will also need a copy of your bank statement or bank confirmation letter.
Kind regardsDelia SmitSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***7--
According to the above, i want to paste my bank statement here on this platform to show you guys that you are lying i had funds on the 25th and if that is the case why you decided to debit my account on the 1st while we agreed to debit on the 25th? . let me go to the bank and print my bank statements in the meantime please send me cancellation letter so that i can cancel my Debi check. i don't trust you guys, you can even debit again after this.
Our records show that the deduction date for policy *** is the 25th of each month.
The debit order was lodged to deduct from November 2024, however, the November 2024 and December 2024 debit orders were returned unpaid due to insufficient funds.
As the monthly premiums were not received when due a double deduction took place in respect of the arrear premiums.
As the double deduction was for arrear premiums to keep the policy in force and ensure that the cover was available in the event of a claim, no refund is payable.
Should you wish to cancel the policy, please provide us with a signed instruction which includes your ID number, policy number, full name and that you would like to cancel the policy. We will also need a copy of your bank statement or bank confirmation letter.
Kind regardsDelia SmitSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***7--
According to the above, i want to paste my bank statement here on this platform to show you guys that you are lying i had funds on the 25th and if that is the case why you decided to debit my account on the 1st while we agreed to debit on the 25th? . let me go to the bank and print my bank statements in the meantime please send me cancellation letter so that i can cancel my Debi check. i don't trust you guys, you can even debit again after this.
CR
Caiphus R's update06 Feb 2025, 11:14
Reviewer Update
Good day Caiphus
Our records show that the deduction date for policy *** is the 25th of each month.
The debit order was lodged to deduct from November 2024, however, the November 2024 and December 2024 debit orders were returned unpaid due to insufficient funds.
As the monthly premiums were not received when due a double deduction took place in respect of the arrear premiums.
As the double deduction was for arrear premiums to keep the policy in force and ensure that the cover was available in the event of a claim, no refund is payable.
Should you wish to cancel the policy, please provide us with a signed instruction which includes your ID number, policy number, full name and that you would like to cancel the policy. We will also need a copy of your bank statement or bank confirmation letter.
Kind regardsDelia SmitSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***7--
According to the above, i want to paste my bank statement here on this platform to show you guys that you are lying i had funds on the 25th and if that is the case why you decided to debit my account on the 1st while we agreed to debit on the 25th? . let me go to the bank and print my bank statements in the meantime please send me cancellation letter so that i can cancel my Debi check. i don't trust you guys, you can even debit again after this.
Our records show that the deduction date for policy *** is the 25th of each month.
The debit order was lodged to deduct from November 2024, however, the November 2024 and December 2024 debit orders were returned unpaid due to insufficient funds.
As the monthly premiums were not received when due a double deduction took place in respect of the arrear premiums.
As the double deduction was for arrear premiums to keep the policy in force and ensure that the cover was available in the event of a claim, no refund is payable.
Should you wish to cancel the policy, please provide us with a signed instruction which includes your ID number, policy number, full name and that you would like to cancel the policy. We will also need a copy of your bank statement or bank confirmation letter.
Kind regardsDelia SmitSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***7--
According to the above, i want to paste my bank statement here on this platform to show you guys that you are lying i had funds on the 25th and if that is the case why you decided to debit my account on the 1st while we agreed to debit on the 25th? . let me go to the bank and print my bank statements in the meantime please send me cancellation letter so that i can cancel my Debi check. i don't trust you guys, you can even debit again after this.
Old Mutual's replyOfficial
06 Feb 2025, 11:24Good day Caiphus,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Feb 2025, 11:24
Official
Good day Caiphus,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
CR
Caiphus R's updateReviewer Update
06 Feb 2025, 15:49she already answered me that she won't refund me, all I'm waiting for is my cancelation letter.
it was easy to deduct money from my account so let it be easy to give me my cancelation letter please.
Thats all i need. i was recruited via phone so i cancelled via phone simple as that.
it was easy to deduct money from my account so let it be easy to give me my cancelation letter please.
Thats all i need. i was recruited via phone so i cancelled via phone simple as that.
CR
Caiphus R's update06 Feb 2025, 15:49
Reviewer Update
she already answered me that she won't refund me, all I'm waiting for is my cancelation letter.
it was easy to deduct money from my account so let it be easy to give me my cancelation letter please.
Thats all i need. i was recruited via phone so i cancelled via phone simple as that.
it was easy to deduct money from my account so let it be easy to give me my cancelation letter please.
Thats all i need. i was recruited via phone so i cancelled via phone simple as that.
Old Mutual's replyOfficial
06 Feb 2025, 15:54Good day Caiphus,
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
Old Mutual's reply06 Feb 2025, 15:54
Official
Good day Caiphus,
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
We acknowledge your concerns. We are committed to resolving your issues and ensuring that the matter is sorted.
Regards,
Old Mutual Complaints Management
CR
Caiphus R's updateReviewer Update
06 Feb 2025, 16:19No! it is sorted. Please send me my cancelation letter as promised 6 hours ago
Below is your response...
Customer Complaints Feedback | 9:29 AM (6 hours ago) | |
Good day Caiphus
I understand that the feedback may not have been what you had hoped for.
The arrears that were deducted cannot be refunded as these premiums were payable in November 2024 and December 2024 and were not received when due.
I note that you have submitted a cancellation request which is being processed.
Kind regards
Below is your response...
Customer Complaints Feedback | 9:29 AM (6 hours ago) | |
Good day Caiphus
I understand that the feedback may not have been what you had hoped for.
The arrears that were deducted cannot be refunded as these premiums were payable in November 2024 and December 2024 and were not received when due.
I note that you have submitted a cancellation request which is being processed.
Kind regards
CR
Caiphus R's update06 Feb 2025, 16:19
Reviewer Update
No! it is sorted. Please send me my cancelation letter as promised 6 hours ago
Below is your response...
Customer Complaints Feedback | 9:29 AM (6 hours ago) | |
Good day Caiphus
I understand that the feedback may not have been what you had hoped for.
The arrears that were deducted cannot be refunded as these premiums were payable in November 2024 and December 2024 and were not received when due.
I note that you have submitted a cancellation request which is being processed.
Kind regards
Below is your response...
Customer Complaints Feedback | 9:29 AM (6 hours ago) | |
Good day Caiphus
I understand that the feedback may not have been what you had hoped for.
The arrears that were deducted cannot be refunded as these premiums were payable in November 2024 and December 2024 and were not received when due.
I note that you have submitted a cancellation request which is being processed.
Kind regards
Old Mutual's replyOfficial
06 Feb 2025, 16:29We have escalated this matter for the relevant team to provide you with the cancellation letter.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply06 Feb 2025, 16:29
Official
We have escalated this matter for the relevant team to provide you with the cancellation letter.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management