Declined funeral cover claim

Hi there

I am quiet annoying to see a big company like this taking advantage of our families. I mean what is the point of taking a funeral cover and pay every month without a doubt only for a claim to be declined in the end?

We are still to find out reason for declining… I mean someone has lost a human that has connections with BUT NOT OLD MUTUAL DOES NOT CARE. To date my brother has not at least received a COURTESY, he only received A REJECTION SMS.

I mean he lost his baby ***** and ***** and please we need calls explaining that should they break up and the last passes away there will be NO COVER.

THE PERSON THAT SOLD THIS POLICY TO MY BROTHER INSURED THE DECEASED AS A CHILD? How possible is this? HOW CAN A MAN BORN IN 79 BEAR A CHILD BOTN IN 86? ARE YOU GUYS TAKING ADVANTAGE OF OUR FAMILIES BECAUSE THEY NOT EDUCATED ?

Check how cold is this SMS I MEAN, must we also BRING DEAD PEOPLE TO YOUR BRANCH BEFORE YOU PAY?

I NEED A SENIOR MANAGER TO CALL ME AS YOU TAKING MY BROTHER FOR A RIDE!!!!! Old Mutual. MR Bore Bokaba. Dear Valued Customer The claim we received has been declined. Please visit your nearest Old Mutual Branch to collect a letter which will explain the reason for the decline. Thank you. Tel ***. Quote this *** . FSP&Ins. T&Cs