Deceased Hospital Claim

Very unprofessional,We claimed for my dads hospital plan policy after he was deceased and a lady by the name of Amber Mamfanya(***)who is an administrator there asked for documents of the deceased including death certificate and all related documents.After submission she said to wait 5 working days of which turned into two weeks,the claim was still not paid she then requested we open an estate late account cause she claimed my dad had not nominated a beneficiary for this policy.We asked to be sent a copy of the original signed application forms for the policy of which she refused.She then was avoiding our calls and emails.We escalated to her manager Mr Kolbe(***)who clearly avoided us instead appointed another Administrator on this case a lady called Anelisa(***) she admitted negligence on behalf of the company for not having a copy of the signed application which was shocking but was persistently telling us to open an estate late account which would be very costly on our behalf.My mother is a nominated beneficiary on all of my dads policies and therefore there was no need to wind up his estate.We were not going to incur legal fees more than the claim amount which they have not disclosed to us even after a statement of claim balance was requested by the court.The service is disgusting and shameful that people have to undergo such after a loss.In January 2021 and 2015 we fought the same two ladies in order for claims to be processed.We are never joining any product related to this company and advise people to distance themselves from this company should they care for their loved ones.