Debt consolidation turned into a personal loan

Settlement statements sent for Old Mutual to consolidate my debt,they decide to pay only 1 debt and don't even give me a reason why they cant pay the rest, they then decide to pay the rest of the money to my personal account…talk about debt consolidation turned into personal loan mid-application without any reason…if i wanted a personal loan i would have asked for one but all i needed was to consolidate my debt…now they cant even give me proof of what they settled and busy calling daily for the nonsense they created…this company is taking south africans for fools i tell you and i am busy with a formal complain