EM
Emmanuel M
1 reviews | Active since Aug 2025
11 Aug 2025, 12:12
******* debits
The company is debiting R49 from my bank account without my concert. This is the 3rd month now. They started in May, June and July. I wrote ti them requesting them to stop the ******* debit, but they didn't stop. Instead they sent me forms to fills and email them back to them. The forms they sent are for when you surrendering a policy which means you wont get your money back. I didn't join any funeral policy with Old Mutual and what they are doing is a *****. I want my money back wirh all the bank charges for those 3 transactions I did not concert to them.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Aug 2025, 12:22Good day Emmanuel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Aug 2025, 12:22
Official
Good day Emmanuel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
EM
Emmanuel M's updateReviewer Update
14 Aug 2025, 13:11I haven't heard a word from Old Mutual, this means they are going to continue debiting my money *******ly.
EM
Emmanuel M's update14 Aug 2025, 13:11
Reviewer Update
I haven't heard a word from Old Mutual, this means they are going to continue debiting my money *******ly.
Old Mutual's replyOfficial
14 Aug 2025, 14:10Good day Emmanuel,
We are very sorry for the delay. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
We are very sorry for the delay. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2025, 14:10
Official
Good day Emmanuel,
We are very sorry for the delay. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
We are very sorry for the delay. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management