WS
Weziwe S

1 reviews | Active since Jun 2019

31 May 2025, 07:22

Debiting wrong account for policy that's not mine

These people are so annoying nothing was done instead money keeps going off my account for my husband I reported this and they pretended to help me my first query has been with them for months I don't ****** want this account anymore but still they debiting me I want a refund of my money what nonsense is this you can't even reverse it they blocking me and I'm not gonna change my account because of y'all I'm gonna take this to Twitter and all social media debiting anothers person's account for a policy that's not mine I reported still no help I don't have a policy with old mutual yet my account is debited every month 800 I want my money back

0
Replies (1)
Old Mutual
Old Mutual's reply31 May 2025, 10:18
Official
Hi Weziwe

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management