ZN
Zinzi N
1 reviews | Active since May 2024
13 May 2025, 14:08
Debiting for a cancelled policy
I am writing this with so much disappointment. I come to @oldmutual head office in Pinelands in January 2025 to cancel a policy . I received an sms about the cancellation and I thought all was well .
Yesterday May 12th 2025 I checked my payslip only to find out they never stopped the policy . Is this some kind of norm ? Because the very same thing happened to my colleagues a couple of years back
I have taken time to come to the head office again and to my disappointment I can’t be assisted the system is offline. So I now have to come here again for something I cancelled in January again?
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Old Mutual's replyOfficial
13 May 2025, 14:31Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 May 2025, 14:31
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management