Debited for accounts that are on COVID-19 payment holiday

I app**** for a COVID-19 relief with them and I was granted 6 months break on all policies. Old mutual tried to debit me in May R250 x 2 but my acc was on a minus cos I lost my salary but not the job. The 2 debit orders that weren't expected made me loose R120x 2 unpaid debit orders. When I called to figure out why these debit orders tried to go off I was informed that they do not qualify for payment holiday. End of June I took a loan to cover all May bounced debits and tried to be so kind to ask old mutual to debit for the last month's debit orders that do not qualify for payment holiday which are R250 x 2 educational plans but they went into my account and debit every single cent even for the premiums that are on holiday. This isn't fair cos now the bank charged me a debit order fee and now I might need to reverse incurring some more charges. This isn't fair as per my understanding since I wanted to keep up with the policies that doesn't qualify for a payment holiday. The person who helped me was Gomolelo Mabiletsa from gsenquiries. I want the rest of the money back so I can also eat with my family.