MH
Mpho H

1 reviews | Active since Sept 2011

23 Sept 2015, 15:34

Debited account on wrong date

I am really angry with old mutual. How can they debit my account two days before I get paid and take every little cent I had left in my account!!! The agreed day for debit is 25th and not 23rd. I am really going to move all my policies to another insurance company who cares for their clients. Their call center is more than the word useless, they tell me it is a campaign they are running to debit people's accounts before the actual agreed date. I mean is not like this is a debt which I am owing them, this is an investment account for heaven's sake. I am really going to move my accounts!!!

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Replies (1)
Old Mutual
Old Mutual's reply23 Sept 2015, 15:49
Official
Hello mh2,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Brent Sellidon
Complaints Management