MH
Mpho H
1 reviews | Active since Sept 2011
23 Sept 2015, 15:34
Debited account on wrong date
I am really angry with old mutual. How can they debit my account two days before I get paid and take every little cent I had left in my account!!! The agreed day for debit is 25th and not 23rd. I am really going to move all my policies to another insurance company who cares for their clients. Their call center is more than the word useless, they tell me it is a campaign they are running to debit people's accounts before the actual agreed date. I mean is not like this is a debt which I am owing them, this is an investment account for heaven's sake. I am really going to move my accounts!!!
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Replies (1)Old Mutual's replyOfficial
23 Sept 2015, 15:49Hello mh2,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Old Mutual's reply23 Sept 2015, 15:49
Official
Hello mh2,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
