BK
Bella K
1 reviews | Active since Jun 2015
15 Sept 2026, 08:02
Debit orders
I am so disappointed with Old mutual, I have debit orders for almost R6000 going off my account every month, I make sure that every month there is money for those debit orders but from the beginning of this year Old Mutual debit on wrong dates and sometimes I calls to say one of my policies will laps. My debit orders goes off on the 20th of every month but of late they go off when old mutual wants too. Today the debit orders went off on the 15th. This is wrong and it is such a big inconvenience for me. I am going to cancel my debit orders surely there are other companies that can help me better
Helpful (0)
Replies (3)0
Replies (3)Old Mutual's replyOfficial
15 Sept 2026, 08:11Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2026, 08:11
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
BK
Bella K's updateReviewer Update
15 Sept 2026, 08:18I will wait for your call as I am so upset with old mutual after I have been your customer for over 15 years
BK
Bella K's update15 Sept 2026, 08:18
Reviewer Update
I will wait for your call as I am so upset with old mutual after I have been your customer for over 15 years
Old Mutual's replyOfficial
15 Sept 2026, 08:38We note your concerns, please note that your complaint will receive our utmost attention and you can expect feedback via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2026, 08:38
Official
We note your concerns, please note that your complaint will receive our utmost attention and you can expect feedback via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
