tP
tuliswa P

1 reviews | Active since Aug 2016

19 Aug 2016, 19:30

DEBIT ORDERS

<p>im still waiting for email from SHIREEN senior admin who informed me that my account is errears when i ask the reasons she doesnt reply. im owing from May 2013, FEB, MAR, APR 2015 which i was on premium holiday. according to SHIREEN and COSLIN im owing. I must pay theres nothing they can do.</p> <p> </p> <p>think about im so relaxed thinking that all my debit orders are up to date as i was never be informed #ERREARS.</p> <p>I wonder the day i send claim what is going happen, im taking out my investments shame. because of incompetence. </p>

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Replies (2)
Old Mutual
Old Mutual's reply22 Aug 2016, 07:25
Official

Dear Tols36

We are sorry to hear of the service you have experienced regarding your debit order collections.

We will investigate the matter and contact you within 2 hours

Kind regards

Brent Sellidon

Best regards,

Old Mutual
Old Mutual's reply31 Aug 2016, 14:47
Official

Hi Tuliswa

Thank you for taking my call.

As confirmed, you requested for a premium holiday on two occasions, once in 2013 and again in 2015. This resulted in 4 premiums not being received. A notification was not sent to you because of the fact that your polices was on a premium holiday.

I trust that this provides clarity in this regard.

Regards

Brent Sellidon

Best regards,