KM
Katlego M
1 reviews | Active since Feb 2020
02 Feb 2020, 14:26
Debit order reversal
I went to old mutual branch at Tsakane mall to reverse a debit order over a week ago and I was told it'll be reversed within 48 hour but still nothing. I went back to the branch again and I was told to back again after 3 days, I hate changing banks but this give me no option but to go for another bank
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Replies (2)
Old Mutual's replyOfficial
03 Feb 2020, 08:51Dear Katlego Mailwane
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation.
One of their consultants will contact you directly to assist you with resolving your complaint. Regards
Coleen AanhuizenOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation.
One of their consultants will contact you directly to assist you with resolving your complaint. Regards
Coleen AanhuizenOld Mutual Complaints Management
Old Mutual's reply03 Feb 2020, 08:51
Official
Dear Katlego Mailwane
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation.
One of their consultants will contact you directly to assist you with resolving your complaint. Regards
Coleen AanhuizenOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation.
One of their consultants will contact you directly to assist you with resolving your complaint. Regards
Coleen AanhuizenOld Mutual Complaints Management
KM
Katlego M's updateReviewer Update
12 Feb 2020, 11:09Big up to Sipho at Old mutual Tsakane mall, even though the matter is not fully resolved but the man deserves an award for good customer service. He kept in touch until the first dispute was resolved and he still keep me up to date regarding the 2nd dispute.
KM
Katlego M's update12 Feb 2020, 11:09
Reviewer Update
Big up to Sipho at Old mutual Tsakane mall, even though the matter is not fully resolved but the man deserves an award for good customer service. He kept in touch until the first dispute was resolved and he still keep me up to date regarding the 2nd dispute.