Debit order Query

Dear Old Mutual,

I am not happy with your service.

Old Mutual attempted to debit my monthly premium for life cover on 01 July from my FNB account and it didn't go through due to funds Available my account that time.

I was going through a lot and end without money in my bank account.

I then made a plan to deposit money into my account to accommodate my debits 02 July. I emailed Old Mutual to re-process the debit and email was directed to the correct department, but until today money had not been taken on my account.

I am worried my life cover will lapse if this payment is not received by Old Mutual.

Please urgently arrange someone to re-run this debit.

I am extremely disappointed to your communication channels. I was expecting this from a big company like Old Mutual.

Kind regards Sibusiso ***