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Palesa M
1 reviews | Active since Nov 2009
22 Jan 2024, 23:18
Debit Order in new account
On the 06th January 2024 I went to the Wonderpark Mall, Pretoria branch to do the following: 1. Change debit order details; 2. Update beneficiary details. I was then informed that my old standard bank account will be used for my January premium. However, my new FNB account was debited resulting unpaid debits and causing me to pay penalties. Can Old Mutual reimburse me for their incompetence
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Old Mutual's replyOfficial
23 Jan 2024, 06:09Good day
We received your review.
We sincerely apologize for your service experience. We will investigate the matter and contact you directly should we require additional information.
Regards
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. We will investigate the matter and contact you directly should we require additional information.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2024, 06:09
Official
Good day
We received your review.
We sincerely apologize for your service experience. We will investigate the matter and contact you directly should we require additional information.
Regards
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. We will investigate the matter and contact you directly should we require additional information.
Regards
Old Mutual Complaints Management