TN
Tsakane N
1 reviews | Active since Feb 2018
03 Sept 2021, 12:52
Debit order form request taking forever
Been requesting Debit order form for the past 4days, sent from pillar to post for a simple debi order form, switchig from stop order to debit order next thing policies will lapse due to non payment. Please why should it be difficult to fet this requested adhered too, emails responded days later, calls hardly answered. This is frustrating
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Old Mutual's replyOfficial
03 Sept 2021, 13:05Good day Tsakane
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply03 Sept 2021, 13:05
Official
Good day Tsakane
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,