BM
Busi M
1 reviews | Active since Sept 2024
20 Jul 2025, 17:15
Debit order for lapsed policy
Bad experience, I was debited for un active policy, I stopped paying a policy for over 9 months which automatically became canceled and lapses...who do they debit, for policy that lapsed, when I call them I was told that they will refund within 2 days,I called to follow up, was told it was sent to old mutual account that was closed 3 yrs ago that i didn't confirm...after they made me confirm the capitec account same thing happened ...no money yet...why must I suffer for my refund, I call old mutual everyday I hold for more than 35 minutes with my own airtime....VERY BAD experience
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
20 Jul 2025, 17:23Hi Busi
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply20 Jul 2025, 17:23
Official
Hi Busi
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter.
Warm regards,
Old Mutual Complaints Management
BM
Busi M's updateReviewer Update
20 Jul 2025, 17:25Will hear from you
BM
Busi M's update20 Jul 2025, 17:25
Reviewer Update
Will hear from you
Old Mutual's replyOfficial
21 Jul 2025, 08:40Good Day, a member of our team will be reaching out to you.
Old Mutual's reply21 Jul 2025, 08:40
Official
Good Day, a member of our team will be reaching out to you.
BM
Busi M's updateReviewer Update
24 Jul 2025, 07:24Today is the 24th since I said your team will reach out to me, no one did instead was the one who kept on following up, my money was taken out from my account by u guys without my permission for the policy that lapsed now I must run after you for my money....this is nonsense since the 5th of this month almost 20 days running after u...I'm not working that was my kids grant money, how do u think I am surviving with my kids u are Wrong..
BM
Busi M's update24 Jul 2025, 07:24
Reviewer Update
Today is the 24th since I said your team will reach out to me, no one did instead was the one who kept on following up, my money was taken out from my account by u guys without my permission for the policy that lapsed now I must run after you for my money....this is nonsense since the 5th of this month almost 20 days running after u...I'm not working that was my kids grant money, how do u think I am surviving with my kids u are Wrong..
BM
Busi M's updateReviewer Update
24 Jul 2025, 07:26I was told that on Thursday my money will be in my account, even set alarm so that I can check it early...no money received do I expect me to call u continuously? With what airtime. ... I rather contact ombudsman maybe u will answer them as u making me a FOOL
BM
Busi M's update24 Jul 2025, 07:26
Reviewer Update
I was told that on Thursday my money will be in my account, even set alarm so that I can check it early...no money received do I expect me to call u continuously? With what airtime. ... I rather contact ombudsman maybe u will answer them as u making me a FOOL
Old Mutual's replyOfficial
24 Jul 2025, 07:50Good morning Busi M, we sincerely apologise for the distress and frustration this has caused you — especially knowing these are funds meant for your children.This is not the experience we want anyone to have, and we understand how serious and urgent this is. Please know that our team is actively looking into the matter, and we are escalating it to ensure it receives the attention it deserves.
Again, we’re truly sorry for the impact this has had. We will do everything we can to make it right.
Warm regards,
Old Mutual Complaints Management
Again, we’re truly sorry for the impact this has had. We will do everything we can to make it right.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 07:50
Official
Good morning Busi M, we sincerely apologise for the distress and frustration this has caused you — especially knowing these are funds meant for your children.This is not the experience we want anyone to have, and we understand how serious and urgent this is. Please know that our team is actively looking into the matter, and we are escalating it to ensure it receives the attention it deserves.
Again, we’re truly sorry for the impact this has had. We will do everything we can to make it right.
Warm regards,
Old Mutual Complaints Management
Again, we’re truly sorry for the impact this has had. We will do everything we can to make it right.
Warm regards,
Old Mutual Complaints Management
BM
Busi M's updateReviewer Update
24 Jul 2025, 08:18Who am I dealing with ???? Do u guys no what u are doing?
Day was told to wait 2days for my refund. I wait for 4 days I called back was told to wait 5 days ,today I'm been told to wait for 7days u ****** I will tell everyone I came across how Bad your services are
Day was told to wait 2days for my refund. I wait for 4 days I called back was told to wait 5 days ,today I'm been told to wait for 7days u ****** I will tell everyone I came across how Bad your services are
BM
Busi M's update24 Jul 2025, 08:18
Reviewer Update
Who am I dealing with ???? Do u guys no what u are doing?
Day was told to wait 2days for my refund. I wait for 4 days I called back was told to wait 5 days ,today I'm been told to wait for 7days u ****** I will tell everyone I came across how Bad your services are
Day was told to wait 2days for my refund. I wait for 4 days I called back was told to wait 5 days ,today I'm been told to wait for 7days u ****** I will tell everyone I came across how Bad your services are
Old Mutual's replyOfficial
24 Jul 2025, 09:00Good day, Busi.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 09:00
Official
Good day, Busi.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management