kK
kagiso K
1 reviews | Active since Apr 2026
14 Apr 2026, 16:03
Debit order faults
Good Day
I'm getting annoyed because last month I had to log a complaint for you to debit my account last Month. Now I'm receiving an email telling me I have missed a payment I have never missed a payment in more than 6 years. There is an issue with Old Mutual because all my other debit order went through last month and this Month with you being the only exception :so that mean the issue is you and I have funds in my account can you please debit your money and I hope I wont have any issue going forward
Please fix your house and stop blaming me because I get paid on the 26th obviously there is more than enough funds for you to take ever increasing premium. Contract 69668P***
Please take your money and stop messing up my credit score
Your email help desk is beyond *********** .I have been sending emails for you to take your premium but no avail
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
14 Apr 2026, 16:20Good day Kagiso, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2026, 16:20
Official
Good day Kagiso, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
kK
Good Day I hope you are well,I'm refereing to the premium which was supposed to be debited on 27 of March 2026.I received an email on the 31st of March stating that missed my March premium which was supposed to be debited on Friday the 27 of March 2026.Can you please look into this for me because there was an issue in February 2026 and in March the premium was never taken.Please debit the March premium I have funds in my account.I have been sending numerous emails since the 1st iof March pleading for you to take your premium.
kagiso K's updateReviewer Update
17 Apr 2026, 09:31Good Day I hope you are well,I'm refereing to the premium which was supposed to be debited on 27 of March 2026.I received an email on the 31st of March stating that missed my March premium which was supposed to be debited on Friday the 27 of March 2026.Can you please look into this for me because there was an issue in February 2026 and in March the premium was never taken.Please debit the March premium I have funds in my account.I have been sending numerous emails since the 1st iof March pleading for you to take your premium.
kK
kagiso K's update17 Apr 2026, 09:31
Reviewer Update
Good Day I hope you are well,I'm refereing to the premium which was supposed to be debited on 27 of March 2026.I received an email on the 31st of March stating that missed my March premium which was supposed to be debited on Friday the 27 of March 2026.Can you please look into this for me because there was an issue in February 2026 and in March the premium was never taken.Please debit the March premium I have funds in my account.I have been sending numerous emails since the 1st iof March pleading for you to take your premium.
Old Mutual's replyOfficial
17 Apr 2026, 11:53Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:53
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Apr 2026, 11:55Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 11:55
Official
Good day,
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management