Debit order didn't go through

Here we go again. It seems that the only way of communication with Old Mutual is via Hello Peter. Last month I experienced problems with my debit order. We tried to call the call centre without success. After a review on Hello Peter Old Mutual called us and we communicated telephonicaly and via e-mail. The debit order was forced through in the MIDDLE of the month and we asked that the debit order must go off on the last day of the month. This month the debit order again didn't go through. Again we called the call centre, hold on for more than 20 minutes without any assistance. People there's seriously something wrong within Old Mutual. This will be my method of communication every month now untill my issue is fixed. An e-mail will also find it's way to the top management.