MVdm
Melany Van der merwe
1 reviews | Active since Aug 2017
25 Jun 2021, 16:23
Debit order date
After numerous phone calls, emails I finally managed to change debit date. On 11 March I received confirmation that it has been changed. April deducted no problem. May back to the 25th and not the 1st. This morning I received an SMS stating debit order will be today. I'm only getting paid on the last day of the month. Yet again Im being penalized R300 by the bank due to staff that is *********** and policy is not covered
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Old Mutual's replyOfficial
25 Jun 2021, 16:25Dear Melany V
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply25 Jun 2021, 16:25
Official
Dear Melany V
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management