AR
Angilque R
1 reviews | Active since Nov 2016
21 Oct 2025, 09:03
Debit order collection inconsistency
I am not sure what is happening at Old Mutual, every single month I have to send them an email about my Debit order, and the next thing God forbid I have to submit a claim for a Funeral they probably wont pay out due to a Debit order dispute which is caused from their side. I cannot cancel this Funeral Policy because then I will forfeit all my premiums I have paid thus far.
Please can you help me in any kinda way.
Regards,
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Old Mutual's replyOfficial
21 Oct 2025, 09:38Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Oct 2025, 09:38
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management