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1 reviews | Active since May 2016

03 May 2016, 14:15

Debit Order

<p>My daughter's educational policy debit order hasn't been debited from my account in 4 months. When I called the contact centre and spoke to Thabo he either couldn't explain why that is. If Old Mutual can no longer assist me in saving for my daughter's education, they should let me know so I can find another financial institution that can.</p>

0
Replies (3)
Old Mutual
Old Mutual's reply04 May 2016, 05:55
Official
ThThank you for bringing this to our attention. We will investigate and contact you directly to resolve. Kind regards Brent Sellidon Complaints Management

Best regards,

Old Mutual
Old Mutual's reply10 May 2016, 13:26
Official

Good day Bonny

I have responded to your personal e-mail address as listed.

I trust you find this in order. Please feel free to call me on the number provided in the e-mail if you have any questions in this regard.

Regards,

Brent Sellidon

Best regards,

's update11 May 2016, 13:38
Reviewer Update
Hi Brent I got your e-mail. However, I was expecting more answers than you gave. All you say is that "We note that a surrender request was submitted and cancelled on the same day causing the debit order to be cancelled". For once it would be nice for people to take responsibility for messing up. As a result I will now have to pay back more than R1000 back to you guys because of someone's incompetence. This might seem petty to you as Old Mutual but you need to understand that we entrusting you with our money, so if you have *********** people working for you then you need to sort them out and an Apology would be nice. I am really ****ed am not going to lie to you