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Nomcebo
1 reviews | Active since Dec 2023
25 Feb 2025, 08:23
Debit Date
I have a funeral policy with Old Mutual, I get debited on the 27th, my pay day. Last month I got debited on the 24th, luckily I still had funds on my account. Went to the branch, they sent an email with my bank statement and said it will be rectified. This morning, they debited again. Now my account is on minus. I want them to pay for that because the agreement was the 27th for the debit
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
25 Feb 2025, 08:38Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Feb 2025, 08:38
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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Nomcebo's updateReviewer Update
25 Feb 2025, 09:07Who will pay for my bank charges
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Nomcebo's update25 Feb 2025, 09:07
Reviewer Update
Who will pay for my bank charges
Old Mutual's replyOfficial
25 Feb 2025, 09:18We note your messages, and our team will provide you with feedback soon.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Feb 2025, 09:18
Official
We note your messages, and our team will provide you with feedback soon.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
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Nomcebo's updateReviewer Update
25 Feb 2025, 09:37I am very upset and your answers are vague
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Nomcebo's update25 Feb 2025, 09:37
Reviewer Update
I am very upset and your answers are vague
Old Mutual's replyOfficial
25 Feb 2025, 09:46Please note that the team is looking into this for you and they will assist you via email.
Thank you.
Thank you.
Old Mutual's reply25 Feb 2025, 09:46
Official
Please note that the team is looking into this for you and they will assist you via email.
Thank you.
Thank you.