******** Debit After Policy Payout – No Feedback from Old Mutual

I am extremely disappointed with the lack of service and accountability from Old Mutual.

A policy under my name was fully settled and paid out on 20 March 2026 following the unfortunate passing of the insured on the 10th of March. Despite this, a premium was ********ly debited from my account on 23 March 2026, after the policy had already terminated.

I reported this issue immediately and submitted a formal complaint, and followed up numerous times. Old Mutual acknowledged receipt and confirmed that the matter was referred to their Premium Management Complaints department (***), with the assurance that they would contact me directly.

To date, I have received no communication, no update, and no confirmation of a refund.

This is unacceptable. Clients should not have to chase refunds for money that was incorrectly debited, especially under circumstances involving a deceased.

In terms of applicable legislation, I am not liable for premiums on a policy that has already been paid out and terminated.

I am requesting an Immediate confirmation of the refund, A clear payment date and An explanation as to how this debit was processed after policy termination.

If this matter is not resolved urgently, I will escalate it to the relevant regulatory authorities.

I expect better service, transparency, and urgency from a company of this size.