DEATH CLAIMS NO EMPATHY, NO WORK ETHIC AND NO CUSTOMER SERVICE!!

<p>My brother died over a year ago, and I was told there is funds available as I am the beneficiary. As I walk into the Stellenbosch branch the secretary cannot assit me since I dont have my brother's I.D. I do not have it anymore. It has been more then a year,I dont use it. The next day I came with docs to the branch and a young lady assisted and helped me with the passport. Scanned all the relevant docs,to their Head Office and told me I must do a follow up the following week. I phoned after 2 weeks,and the consultant said they cannot assist I have to be in the branch. I phoned the Call Centre and had 2 speak to 3 different agents. The last lady named Meghan, said they received the docs but they cancelled the claim.....they did not know they had to pay out the amount. Or do something. And it will take a whole month to reverse it!!!!!! I couldnt beleive my ears. She admitted its their fault. But why do I have to wait a whole month if it wasnt my fault. And why cancel it? There was no explanation given. Dont you check with the beneficiary beforehand? I am very dissapointed in how everything was handled. No apologies. And seriously after a year to have to go throught this and feelings AGAIN!!?? They cannot answer why it will take a whole MONTH!!? I MEAN WHAT'S THE HOLD UP? Advising NO ONE to do business there.</p>