Death Claim services are non existent

Absolutely disgusted in service delivery. We have started processing a death claim almost a month ago and every single time we phone to find out what the status is someone says they are missing documents needed. We have sent all of the documentation through multiple times. This has been going on for almost a month and we are still nowhere near a payment. I will definitely never advise anyone to invest with Old Mutual since their staff clearly have absolutely no idea what they are talking about.