Death Claim Payout

I am absolutely disgusted in the service by Old Mutual. On the 12th of October 2015 I posted documents to Old Mutual as requested by Karin Williams for a death claim regarding my late mom. These documents were posted by PostNet via overnight express. I received notification from PostNet that my parcel arrived safely the next day. According to Old Mutual these were the last documents needed for the death claim to be finalised. On the 21st of October I still had NO news regarding this matter. I phoned Old Mutual to find out what was happening and was assured by another consultant (as Karin was apparently overseas) that they will call back to give me an update. The 22nd I had to phone again as I still have not heard anything, again I was promised that I will receive a call back by Darren. On the 23rd I AGAIN called and was told (by Darren) that my documents cannot be found and that a manager will call me as a matter of urgency to resolve the matter. I am still waiting. It feels like Old Mutual has absolute NO regard for their client's requests and it seems that customer service has become an \old wife's tale"in the corridors of Old Mutual. """