AM
Alida M
1 reviews | Active since Jun 2013
11 Mar 2026, 10:52
Death claim pay out delay
Poor service, they look for reasons to delay pay outs to beneficiaries after death claims, husband passed away 15/01/2026, to date no pay out recieved, all excuse you get is claim has been escalated 😡😡
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Old Mutual's replyOfficial
11 Mar 2026, 11:26Good day Alida,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2026, 11:26
Official
Good day Alida,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management