death claim group scheme

We have lodged the claim that is now older than 6 months, I have been trying to make a follow up, they tell me they can't see the documents, yet some they are able to see them, promising to give me a call back of which it never happened, [Email Removed] 's email not going through (I feel I was given wrong email ), being sent from pillar to post with no help, we have be en in a branch more than once, they don't even listen to a customer, they keep on transfering me to different divisions. I am not happy with a old mutual service at all.what is the use of offering products that you can't even keep promise? ??, it's been over 6 months trying to to lodge a claim . I also have policies with old mutual, I feel its best to cancel it,should I die my beneficiaries might not get a cent with as it is happening with us for our late mother.please let us know if you planning on keeping the money by your self.each time I call you guys I spend R150 airtime, if Muamir is able to see the documents, why can't others see????, I asked him what is wrong with my ref, he said is fine,but others tells me stories. Last documents sent 13 January 2016, no response nothing.