ZD
Zenny Dlala-Mankayi

1 reviews | Active since Sept 2019

13 Apr 2021, 17:54

Death Claim from old mutual is a big issue. They will **** you. Don’t join them.

I have logged a claim from January for my father in-law that passed on in October 2020 and until today I have not received any feedback from Old Mutual.

I have been to Old Mutual the Midrand branch in Boulders Shopping Centre assisted by Marvin (Branch Manager) to try and resolve this matter after the online process has failed me but still even that did not help cause nothing has been done yet regarding my claim.

Even the branch failed to assist me.

The debit order is still processed from my account by old mutual yet my father in-law is no more.

What kind of service is this?

I need this claim to settle off my debts of the people that borrowed me money for my Father in-law’s funeral.

What they are doing to me is *******.

0
Replies (1)
Old Mutual
Old Mutual's reply14 Apr 2021, 09:25
Official
Dear Zenny Dlala-Mankayi

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management