Death Claim - Constantly following up - No feedback

This is by far the worst service I have ever received. I submitted a death claim on my sister's policies in Jan 2023 and I have been following up on a regular basis to make sure all the paperwork is in order. When I ask for feedback the only response, I ever receive is that the claim is with the trustees, and they need to review the claims and make a decision.

My sister was never married, had no children and both our parents are deceased, I am the only living family member, what can be the hold up here?

I am so shocked, no one is interested in giving an accurate update in terms of how far we are with the claim, but yet they are sitting with the money somewhere and collecting interest on it.

It is disgraceful the way the call centre and customer services agents send emails back and forth without any purpose and without a resolution. They tend to make you the bad person for wanting to know how far they are because they can take up to 12 months!

It is one of the hardest things to deal with when a family member passes. Dealing with the estate and policies is a constant reminder of the pain.

Old Mutual have no sympathy with you what to so ever and you, the family member trying to sort out everything, cannot get closure until all of this is taken care of.

I would not recommend Old Mutual to anyone.