DC
Denzil C
1 reviews | Active since Mar 2021
01 Oct 2021, 11:02
Death claim being delayed for payout
my dad has passed on now for almost 4 months and has a fund with old Mutual for more than 35 years despise the fact of my mother being the direct beneficiary and the spouse married in COP Old Mutual decides to hold her money back and ask all sorts of funny questions that we are unable to answer and asking us to fill 100s of different documents that we do not knw whats its needed for. this service and response time is causing a serious problem in our life and my mother is sitting with these account with no funds to pay for them please can some contact and speed up this process and pay my mother what is owed to her
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Replies (2)DC
Denzil C's updateReviewer Update
15 Nov 2021, 16:55Good Evening Bilqees
i have submitted all of the required documentation as requested from your claims department
i have tried to call a number of times and keep on receiving the run around by your guys departments i have call today 15/11/2021 and some lady answered the call she mentioned that my claim can take up to 3 years to pay out . 3 YEARS yourll are going to earn interest on our money this is not your guys money it is my dad life provident fund savings this is ridiculous and a big disappointment it has being more than 5 month my dad has passed on and yourll are still making us run around for money that belongs to my mother the sole beneficiary of the account believe me not i am not afraid to take this to the social media and let the world know what yourll are doing to people my mother is the dependent of my dad how do yourll expect her to live with out any money and means to survive. PLEASE PAY MY MOTHER WHAT BELONGS TO HER NOW!!!!
i have submitted all of the required documentation as requested from your claims department
i have tried to call a number of times and keep on receiving the run around by your guys departments i have call today 15/11/2021 and some lady answered the call she mentioned that my claim can take up to 3 years to pay out . 3 YEARS yourll are going to earn interest on our money this is not your guys money it is my dad life provident fund savings this is ridiculous and a big disappointment it has being more than 5 month my dad has passed on and yourll are still making us run around for money that belongs to my mother the sole beneficiary of the account believe me not i am not afraid to take this to the social media and let the world know what yourll are doing to people my mother is the dependent of my dad how do yourll expect her to live with out any money and means to survive. PLEASE PAY MY MOTHER WHAT BELONGS TO HER NOW!!!!
DC
Denzil C's update15 Nov 2021, 16:55
Reviewer Update
Good Evening Bilqees
i have submitted all of the required documentation as requested from your claims department
i have tried to call a number of times and keep on receiving the run around by your guys departments i have call today 15/11/2021 and some lady answered the call she mentioned that my claim can take up to 3 years to pay out . 3 YEARS yourll are going to earn interest on our money this is not your guys money it is my dad life provident fund savings this is ridiculous and a big disappointment it has being more than 5 month my dad has passed on and yourll are still making us run around for money that belongs to my mother the sole beneficiary of the account believe me not i am not afraid to take this to the social media and let the world know what yourll are doing to people my mother is the dependent of my dad how do yourll expect her to live with out any money and means to survive. PLEASE PAY MY MOTHER WHAT BELONGS TO HER NOW!!!!
i have submitted all of the required documentation as requested from your claims department
i have tried to call a number of times and keep on receiving the run around by your guys departments i have call today 15/11/2021 and some lady answered the call she mentioned that my claim can take up to 3 years to pay out . 3 YEARS yourll are going to earn interest on our money this is not your guys money it is my dad life provident fund savings this is ridiculous and a big disappointment it has being more than 5 month my dad has passed on and yourll are still making us run around for money that belongs to my mother the sole beneficiary of the account believe me not i am not afraid to take this to the social media and let the world know what yourll are doing to people my mother is the dependent of my dad how do yourll expect her to live with out any money and means to survive. PLEASE PAY MY MOTHER WHAT BELONGS TO HER NOW!!!!
Old Mutual's replyOfficial
17 Nov 2021, 16:53Good day Denzil
We received your update.
We will ask Bilqees to make contact with you.
Kind regards
Old Mutual Customer Complaints
We received your update.
We will ask Bilqees to make contact with you.
Kind regards
Old Mutual Customer Complaints
Old Mutual's reply17 Nov 2021, 16:53
Official
Good day Denzil
We received your update.
We will ask Bilqees to make contact with you.
Kind regards
Old Mutual Customer Complaints
We received your update.
We will ask Bilqees to make contact with you.
Kind regards
Old Mutual Customer Complaints