Death claim

I have sent à death claim from Old Mutual on thé 23 of December up until now i haven't recieved thé money. I went to thé branch and they told me it still in thé process. What frastrates me is thé i had to borrow money to bury my grandmother but i have a funeral policy. This company is *******, the policy state that thé waiting périod is 48 hours but i have been waiting for a week.