Death Claim

Good morning

I’m writing with frustration and disappointment as to how my case has been handled, not mentioning the up and down of having to go to the branch, use so much airtime and transport to call Oldmutual and going to the investigation officer. This is the second complaint I’m writing. It has now been a year since I’ve made a claim for Siyabonga Makhosi and since then I’ve been following up and Oldmutual is talking about not reaching the investigation officer but when I go directly to him the IO doesn’t know of all the response that I get from Oldmutual, I last made a call this Monday to Oldmutual and was told that they sent the IO and email and I went to the IO yesterday and we went through his emails and He received nothing to do with my case from Oldmutual. I am frustrated because Oldmutual is and has been failing me