Death Claim

Old Mutual

I will try very hard to remain decent and civil in responding to your unfeeling and uncaring ways in which you have declined my claim. Clearly to you this is another day at the office, whereas for me and my family it is an extremely traumatic experience. It is also a matter of great urgency.

When I app**** for this policy it was in broad daylight, during working hours. When my father passed away around 21:00 on Thursday 29 November 2018, it was around three hours before midnight. Three hours before the waiting period would have expired. The consultant at your branch said it so easily: Unfortunately Old Mutual does not count in hours or days but in months. Old Mutual was truly saved by the bell. It seems as though it was just as easy for the administrator to write: “we are unfortunately unable to pay the claim …”. Fortunately for Old Mutual they don’t have to honour this claim.

When I app**** for this policy I was convinced of all the benefits and advantages that would help me to make a meaningful contribution towards my father’s burial. You were so convincing that I cancelled another parent funeral policy that I had, one which was already in force for a year. I was not prepared for or protected against such a situation. Fortunately Old Mutual triumphed once again.

You enjoyed the benefit of my premiums every month, for six months. I must suffer the insult of your rejection. This is not right. This is not fair towards me and my family.

I feel that you did not act in my best interest. I therefore demand that you honour my claim. I sincerely hope that you will respond before the end of business today.

Roswin G. Josephs