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jN
jabulile N

1 reviews | Active since Jul 2016

27 Jul 2016, 13:22

Death claim

<p>Since 30 June 2016 i have been sent from pillar to post with a death claim. First i was told to get a abridged certificate for my child to prove that the deceased is his father. then i was told to open an account for him. Then they said my ID copy is outstanding. After doing all this i was informed by old mutual that the policy has lapsed. Then when following up again i am told to get a guardian letter to prove i am the mother of the child. When i spoke to a branch manager i was told to open an estate account and get an authority letter. Its been weeks the claim hasnt been paid and everytime i go to follow up they tell me a different story. I really need help with this situation as its really stressing me out.</p>

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Replies (5)
Old Mutual
Old Mutual's reply27 Jul 2016, 14:42
Official

Good day

Thank you for bringing this matter to our attention. We will investigate and provide feedback to resolve.

Kind regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply01 Aug 2016, 08:56
Official

Our Branch Support Team informed that they contacted you and confirmed that the claim was finalised.

Please contact us, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor

Best regards,

jN
jabulile N's update24 Aug 2016, 08:52
Reviewer Update

Unfortunately the above claim has still not been finalised. On the 8 of August 2016 i recieved an amount of R5000, but the claim was R18000.00. i received a call from Old Mutual that the rest of the money will follow. Since then i have not received anything. I went to your branch and they couldnt tell me when it will be paid.. When will this matter be finalised??????????

Old Mutual
Old Mutual's reply24 Aug 2016, 10:45
Official

I refer to my conversation with you earlier and my email.

Please contact me, should you require any further assistance.

Regards

Carol Olckers

Best regards,

jN
jabulile N's update24 Aug 2016, 11:09
Reviewer Update

Thanks to Carol Olckers and her great service i now understand the full situation....Thanks for your outstanding service and quick responce